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Waymo resolves 'looping issue' behind self-driving car's unsettling circling behavior


A man was stuck inside a circling Waymo taxi car at the Scottsdale Airport in December 2024. (CNN Newsource)
A man was stuck inside a circling Waymo taxi car at the Scottsdale Airport in December 2024. (CNN Newsource)
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A frightening incident occurred inside a self-driving car that nearly caused a man to miss his flight.

I got a flight to catch. Why is this thing going in a circle and making me dizzy? Look at what it is doing," Mike Johns, a tech entrepreneur, says in the video he recorded while sitting in the Waymo car.

Johns' video of last month's ordeal gained attention online after he posted it to LinkedIn.

He told CNN he was in Phoenix when he needed to get to the airport so he requested one of Waymo's humanless cars.

The car began circling a parking lot, repeatedly.

That's when Johns began recording the nightmare.

Johns is then heard saying, "I got my seatbelt on, I can't get out of the car. Is this thing hacked? I feel like I'm in the movies."

Is somebody playing a joke on me," Johns asks.

Luckily for Johns Waymo support recognized the problem.

The self-driving company contacted Johns directly, which he also recorded.

After a few minutes, the car was stopped after Johns was instructed by Waymo to stop the car through the app.

The representative said in the video she didn’t "have an option to control the car."

Waymo said in a statement the "looping issue" has since been addressed by a software update and that Johns was not charged for the trip.


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